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Showerdoordirect 34

Updated on 12/02/2020

Showerdoordirect

www.showerdoordirect.com

(21 rated reviews) Is this your business?

What is your customer experience with Showerdoordirect?

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Showerdoordirect Overview

Showerdoordirect has 1.2 star rating based on 21 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Recent recommendations regarding this business are as follows: "Stay away.", "Stay away from this company they are not reputable !", "Do not use this company", "DONT USE COMPANY,HAVENT RECIEVED MERCHADISE OR A REFUND AND GET NO ONE TO TALK TO", "Buy at your own risk. I don't trust them.".
Most users ask Showerdoordirect for the delivery of goods as a solution to their issues.

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Media from reviews

Showerdoordirect - C R Laurence Es98w Door Kit Review from Newark, New Jersey

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Top Showerdoordirect Reviews

Critical Review

"Won't Refund My Money For Item They Never Shipped"

Dec 02, 2020

Ordered an item from them back in July 2020. While they sent a ship notification, it was followed up with a "delay" status that exists until this day (December...

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Anonymous

Guest-2316008

Kennebunk, Maine

Won't Refund My Money For Item They Never Shipped

Dec 02, 2020

1.0

Ordered an item from them back in July 2020. While they sent a ship notification, it was followed up with a "delay" status that exists until this day (December 2020). I have since asked them no less than 7 times to refund my money and cancel my order. I received form replies stating that their accounting department would take care of it and email me. In October 2020 they stated my refund was processed to my credit card. 2 months later (December) and I can confirm this isn't true. And they refuse to provide me with a refund transaction document to back up their claim. Now (December) they have completely stopped responding to emails. ShowerDoorDirect has proven to be a horrible company to work with. Stay away.

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User's recommendation: Stay away.

Anthony L Ncq

Damaged Product

Nov 28, 2020

1.0

I ordered a shower door kit it came in damaged .I tried contacting them five times they do not respond . I had to file a dispute with Amazon and my credit card to resolve it . They are a Horrible Company with many bad Reviews.I am surprised that Amazon lets them sell there products . Avoid buying from Showerdoor direct you will most definitely get burned by them !

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Cons:

No customer service

User's recommendation: Stay away from this company they are not reputable !

Anonymous

Guest-2237624

They NEVER resolved the problem.

Oct 20, 2020

1.1

I only received half my order. When I call the company no one answers. Youre directed to contact them through their email. I have sent two emails and still not resolved.

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Loss:

$16

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use this company

Glenn C Duy

Wrong size sent

Aug 28, 2020

2.2

I bought a pack of mirror clips on Amazon that were to be 1/2 inch wide. 2 of them were the wrong size and I sent a message to the company the first day I got them. Then sent a message thru Amazon and the company never bothered to reply. So I have 2 clips for my 70 year old mirror I can't use and they don't seem to care one way or the other.

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Loss:

Cons:

Dont reply to messages in email and on amazon

Preferred solution: Deliver product or service ordered

Anonymous

Guest-2031448

Kansas City, Missouri

Haven't recieved merchandise

Jul 03, 2020

1.0

Haven't recieved merchandise and getting the run around

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User's recommendation: DONT USE COMPANY,HAVENT RECIEVED MERCHADISE OR A REFUND AND GET NO ONE TO TALK TO

James S Cla

Never shipped my item

Apr 28, 2020

1.0

Never shipped my item. Tracking number still says in pre ship mode after 2 weeks. They disconnect if you are on their computer voiced phone line. Don't respond back to emails. No morals or integrity. Cowards should at least tell us they don't have it or to go get bent or something. Horrible company with zero concern or compassion about their customers. You ought to be ashamed.

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Loss:

$18

Cons:

No customer service
Order handling and customer service

Preferred solution: Apology

User's recommendation: Buy at your own risk. I don't trust them.

Sandra H Tzj

Missing label

Jun 18, 2020

got the cassettes - took samples - no FedEx shipping label in box or in plastic bag. l need the label or at least the info on where to send the samples

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Preferred solution: Deliver product or service ordered

Anonymous

Guest-1953257

San Leandro, California

Because you guys don anwer my emails

May 28, 2020

My order was incomplete .I send emails many times and they don't answer

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Alle O

No way to get a hold of anyone at this so called company. they dont return any correspondence yet claim they will

Apr 23, 2020

Makita sander I ordered is not the one I paid for it is a cheaper less durable model BO4556 IS WHAT WAS SENT BUT ORDERED BO4552

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Loss:

$56

Cons:

Bait and switch tactics

Preferred solution: Price reduction

User's recommendation: Dont order through them with all of amazons contractors you can do better.

Mary F Kkg

Terrible service thru Amazon.com

Apr 16, 2019

1.0

Ordered a product from Amazon.com April 4th 2019. Was told it would be delivered by April 15th, 2019. Then Showerdoordirect extended the delivery to April 19th, 2019. Terrible Service...over 2 weeks to deliver a product. Since I've waited 2 weeks already for the product, I will wait until 4/19 but will not order anything that goes thru SHOWERDOORDIRECT again.

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Reason of review:

Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous

Guest-1490723

Columbia, South Carolina

Avoid Moe Larry and Curly Supervised Inventory Control, Shipping and Customer Service

Mar 12, 2019

Placed Order on Amazon for ShowerDoorDirect Item, received shipment notification, days later received notice the item was out of stock, and payment was refunded. Second order for Calking. After 13 days, still waiting on delivery. Terrible, similiar experience on ShowerDoorDirect.com

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Deborah V Ejo

Canton, Georgia

Worst company EVER!!!!

Nov 16, 2018

No customer service, cannot get anyone on the phone or to respond to emails or on their own chat line. Sent item back never received refund or any acknowledgement. Stay away from this company.

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Anonymous

Guest-1400844

New York, New York

Wrong product was shipped. Can’t contact them. Phony phone n

Nov 15, 2018

Terrible company. Frauds. Was supposed to get a 90.00 communication cable instead I got an open jar of lava powder. I would never order from them again. Not to mention amazon won’t back me up. Thank god Amex stopped payment.

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Reason of review:

Not as described/ advertised

Anonymous

Guest-1124767

No response from customer service

Nov 01, 2017

Tried to contact customer service to return a faucet ordered through Amazon. After several attempts, phone with voice mail, email, web site... no response. Finally tried to make contact through Amazon and was told that I could not return as return period had expired! Stay away they are awful and am surprised they are an Amazon vendor

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Reason of review:

Return, Exchange or Cancellation Policy

Anonymous

Guest-1074522

AWFUL

Jul 14, 2017

I placed an order on amazon through this company. First they changed the date it was going to arrive. Then it didn't show up so I contacted them. They gave me a generic response. After several contacts and waiting for a month I still didn't get my item. Then they told me they'd have the item in stock on a certain date so I reordered the item. I checked again to see if they had it. They told me it was lost in transit, but it had clearly never shipped. Then after that they told me they didn't have it again over a week after the new date. FORGET IT, DON"T BOTHER, RUN!!!!

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Loss:

$85

Reason of review:

NEVER SENT ITEM AND POOR CUSTOMER SERVICE

Anonymous

Guest-1055467

No product and terrible customer service!

Jun 02, 2017

1.0

I ordered a faucet through Walmart not realizing it was coming from a different company. The order status stated shipped a few days later. After not receiving the faucet, a full week after the due date, I tried calling them. I could not get anyone on the phone for weeks. 1 month later I finally reached someone and she told me that the faucet was discontinued! She was supposed to send a different model but that never arrived either. I called them back for a full week before speaking with someone. I asked for a refund and was told that they have to contact the vendor before they could issue a refund to make sure it hadn't shipped. I told her I would hold while she calls the vendor and she said they can't call the vendor because they don't have a direct number for the vendor. At that point I asked for a manager and was told no managers are at that site! After that I filed a complaint with the Better Business Bureau and the next day they issued me a refund. I called Walmart's Coporate Office to tell them how disappointed I am that they are allowing this company to sell on their website. I asked that they discontinue allowing this company to sell on their Website because it is unfair to customers because of the trust that people have for businesses like Walmart.

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Reason of review:

Order processing issue

Contact Information

Website:

www.showerdoordirect.com

Mailing Address:

20100 S. Normandie Ave.

Torrance, California 90712

United States

Phone:

(877) 345-6721

Contact Showerdoordirect Customer Service

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Showerdoordirect

Showerdoordirect Overview

Media from reviews

Top Showerdoordirect Reviews

"Won't Refund My Money For Item They Never Shipped"

Won't Refund My Money For Item They Never Shipped

Damaged Product

They NEVER resolved the problem.

Wrong size sent

Haven't recieved merchandise

Never shipped my item

Missing label

Because you guys don anwer my emails

No way to get a hold of anyone at this so called company. they dont return any correspondence yet claim they will

Terrible service thru Amazon.com

Avoid Moe Larry and Curly Supervised Inventory Control, Shipping and Customer Service

Worst company EVER!!!!

Wrong product was shipped. Can’t contact them. Phony phone n

No response from customer service

AWFUL

No product and terrible customer service!

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