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This was really poor experience. After waiting four weeks for my item with no communication from them, I contacted Shower Door Direct for a status update. Their reply: still don't have your item; do you want to cancel? My reply: yes, cancel. I ordered the item...
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1.0
#891019
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Bought online from them through eBay. Got email saying the item was backordered and won't be shipped. I cancelled the order, and bought elsewhere because I needed it right away and could not wait for a backordered item to ship. Next thing I know, the backordered...
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#865121
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I bought two toilet seats offered by Shower Door through Amazon. When they arrived, I did not feel that they did not appear as shown in the picture on the Amazon site. I sent in a request that they provide a return shipping label at their expense because the product...
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#859285
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Shower Door Direct, sells through various sites including Jet.com. I am looking for a hard to find plumbing item that is no longer being manufactured. Shower Door Direct indicates that they have this very specific model IN STOCK. But, just to double-check, I called...
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1.0
I didn't like
  • Bait and switch tactics
#811700
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I ordered valves for my bidet, which I need as a special needs person. First they sent a wrong size, then (after a good two-weeks wait) they sent me a new "correct" set of valves, but with missing parts and never reimbursed me for the difference. This is a copy of one...
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1.0
I didn't like
  • Order handling and customer service
#778567
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I place online order on Jan-3rd. Invoice#122694362SDD,SDD shipped wrong merchandise. Packing sleep shows correct part, what came in the bag is different. Called customer service 4 times, was promised that somebody call me back first, then SDD would not pick up phone or...
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#589963
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We ordered shower fixtures from shower door direct on Amazon, we chose the wrong finish by mistake when we contacted them to stop the order and allow us to order the correct finish, they shipped it anyways, and we shipped it back they charged a $175 restocking fee even...
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1.0
I didn't like
  • Scam
#549472
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